1. Digital delivery
Tarotip is a digital-only service. There are no physical goods, shipping, returns, or exchanges. Subscription benefits are normally activated immediately after successful payment, although payment confirmation or system synchronization can occasionally take a short time.
2. Canceling a subscription
You may cancel at any time by signing in and opening the Stripe billing portal from the Account page. Cancellation stops the next automatic renewal; it does not delete your account or end access before the end of the paid period.
If you cannot access your account, contact [email protected] from the subscription email before your next billing date. We will help, but requests made close to renewal might not be completed before the charge occurs.
3. Refund eligibility
Except where applicable law requires otherwise, started subscription periods, unused time, failure to cancel, and change-of-mind purchases are generally non-refundable and are not prorated. Contact us within 14 days of a charge for review when:
- A clear system error caused a duplicate charge for the same subscription.
- Paid benefits remained unavailable after payment and we could not restore them within a reasonable time.
- A transaction was not authorized by you; also contact your card issuer and secure your account immediately.
- Mandatory consumer law where you live provides a refund or cooling-off right.
4. Requests and timing
Email [email protected] with your account email, charge date, amount, invoice or payment reference, and reason. Never send a full card number or security code. We normally acknowledge requests within 2 business days and complete an initial review within 5 business days.
Approved refunds return to the original payment method. Stripe and the card issuer typically need a further 5–10 business days to display the funds, depending on your bank.
5. Statutory rights and disputes
This policy does not limit consumer rights that cannot be waived under applicable law. Please contact us before filing a chargeback so we can investigate the service and transaction records. Requests involving fraud, refund abuse, or a violation of our Terms may be denied.