Customer support
Our preferred contact method is email at [email protected]. We normally reply within 2 business days; weekends and public holidays may take longer.
- Account and sign-in: contact us from your registered email, but never send a password or verification code.
- Subscription and payment: include the account email, charge date, and invoice reference, but never a full card number.
- AI reading issue: include the page, time, and reproducible steps without resubmitting sensitive information.
- Privacy request: put “Privacy request” in the subject; we will verify your identity first.
Self-service billing
Signed-in members can open the secure Stripe billing portal from the Account page to view a subscription, update a payment method, or cancel automatic renewal. Stripe processes payment information.
Emergencies
Tarotip is not an emergency or crisis-intervention service. If you or someone else may be in immediate danger, contact local emergency services, a crisis hotline, or a trusted qualified professional now.